If your subscription payment fails during the checkout, you will receive an error message.
This message may appear on the following platforms: BigCommerce, Ecwid by Lightspeed, Jumpseller, Shoprenter, Squarespace, WooCommerce, KMO Shops and EKM.
To complete your purchase successfully, please follow the troubleshooting steps below.
Steps to Fix Payment Issues:
Check Your Billing Information
Ensure that the billing details you entered match the information associated with your bank account.
Verify that your name, address, and postal code are accurate.
Remove and Re-add Your Payment Method
Try deleting your saved card details and adding them again.
This can help refresh the connection and resolve any temporary payment issues.
Try a Different Payment Method
If the issue persists, attempt the transaction with a different credit or debit card.
Ensure the new card has sufficient funds and is enabled for online transactions.
Should you have any questions or need any assistance, feel free to contact us via our live chat or e-mail at support@syncee.com