You can manage orders following the below guidelines:
Once you receive an order in your store, it will be synchronized over to Syncee automatically where you can pay for it. You do not need to manually place the order on the supplier's website. Once the payment is done, the order is forwarded automatically to the supplier who fulfills it.
Upon fulfilling the orders, the suppliers provide the tracking information as well. To make the process even more effective, Syncee updates the status and tracking of the orders for the following platforms: *Shopify, Ecwid by Lightspeed, Bigcommerce, and Wix.
*In Shopify, once an order is received, you can go to your store admin page, and request the tracking information by clicking the "Request Fulfillment" button. This, however, is not mandatory for payment and fulfillment, it is for tracking information only.
In Syncee you can pay for orders with PayPal or credit/debit cards.
Available options for payment depend on which payment gateway the supplier allows.
In Syncee our suppliers decide what currency they wish to collect their payments in. These currencies include USD, CAD, AUD, GBP, EUR, and HUF. Once they choose their desired currency, retailers are to pay in that currency.
You may have more than one order at the same time with a given supplier, therefore, you can pay for them not only one by one but in bulk as well.
Managing orders one by one
Go to the Retailer Center at the top right section of the page by clicking on your initials
Go to the Orders menu
Select the product/order you wish to pay for by clicking on the checkbox next to it
Click on Checkout to proceed to checkout and choose to pay via PayPal or by Credit/Debit Card
On the checkout page, you will see the cost of the product, the applicable shipping fee, and VAT as well.
You can also choose from the shipping options supported by your supplier.
Managing orders in bulk
Go to the Retailer Center at the top right section of the page by clicking on your initials
Go to the Orders menu
Select the products/orders you wish to pay for by clicking on the checkboxes next to them
We suggest filtering the orders from one supplier and unpaid as the Syncee status to ensure you can see the unpaid orders only from the given supplier
You can filter for the supplier using the magnifying glass button on the right-hand side.
Please note that you can pay for one supplier's products in bulk.
Click on Checkout to proceed to checkout and choose to pay via PayPal or by Credit/Debit Card
On the checkout page, you will see listed all the products and the applicable shipping fees and VAT as well.
You can also choose from the shipping options supported by your supplier.
Please note, that once the orders are paid for and forwarded, you will not be able to make any changes to them- such as the shipping address. If any details need to be modified, you would need to contact the suppliers directly.
Once the supplier ships the order, the tracking details for *Shopify, Ecwid by Lightspeed, Bigcommerce, and Wix, will be synchronized over to your store admin page and the status will be updated as well.
*In Shopify, once an order is received, you can go to your store admin page, and request the tracking information by clicking the "Request Fulfillment" button. This, however, is not mandatory for payment and fulfillment, it is for tracking information only.
Should you have any questions or need any assistance, let us know via the in-app chat or e-mail at support@syncee.com, and we will be more than happy to assist!