In this article, we guide you through the process of checking and handling the reviews retailers leave about you on Syncee as a supplier.
Retailers can leave reviews for suppliers based on different aspects of their experience, even before making a purchase.
Retailers can rate factors such as product selection, product prices, shipping details, and communication. They are only able to submit a review if they have added at least one of the supplier's products to their import list. This ensures there is some level of engagement between the retailer and the supplier, at least on a product level.
Managing reviews on Syncee
Log in to your Syncee account and navigate to the Supplier Center hub by clicking on your initials at the top of the page
if you use Syncee on Shopify this step is not necessary
Go to the Retailers menu and select the Reviews tab
here you can find the list of the reviews left by retailers
If you believe you have received an unfair review, report it and the relevant department will review and potentially remove the feedback.
Should you have any questions or need any assistance, let us know via the in-app chat or e-mail at suppliers@syncee.com.