Syncee is a dropshipping and wholesale app that connects your Shopify store with trusted suppliers worldwide. Once you install Syncee from the Shopify App Store, you can browse products, import them to your store, and manage orders — all from within the app.
This article walks you through the full workflow from finding your first products to receiving your first order.
On this page
1. Finding products on the Marketplace
After installing Syncee and opening the app in your Shopify admin, head to the Marketplace section. This is where you browse and search for products available for dropshipping.
You can search by keyword, or filter by:
Category - e.g. fashion, home & garden, electronics
Ship from - narrow results to suppliers shipping from the US, EU, UK, AU, and more
Supplier location - useful if you want to offer faster shipping to your customers
Price range and margin
Some products are available immediately, while others are marked as Approval Needed - meaning the supplier reviews your request before granting access.
Tip: Use the Ship from filter to find suppliers closest to your target market. This directly impacts delivery times for your customers.
2. Selecting a supplier
When you find a product or category you are interested in, click through to the supplier's storefront within Syncee. There you can review:
Product catalog and available variants
Shipping destinations and warehouse location
Shipping costs and estimated delivery times — click See shipping details on any product or the supplier page
Recommended retail price and product cost
Before importing products, it is worth reviewing the supplier's terms and checking whether they ship to your target countries.
A good practice is to work with a small number of trusted suppliers but import a wide range of their products. This keeps your operations manageable while still giving your store strong product variety.
3. Importing products to your store
Once you have found a product you want to sell, you have two options for adding it to your store:
Push to store — imports the product to your Import List and immediately uploads it to your Shopify store in one step. Use this when you are ready to list the product right away.
+ (Add to Import List) — adds the product to your Import List without uploading it yet. You can collect multiple products first, adjust details (title, description, variants, images, pricing), and then upload them all to your store at once when you are ready.
Once uploaded, the products appear in your Shopify admin under Products, just like any other listing.
4. Setting up pricing
Every product in Syncee has a product cost (what you pay the supplier) and a retail price (what you charge your customers). The difference is your margin.
Products are never uploaded to your store without a margin. Syncee always applies a suggested price margin on top of the product cost by default, so your listed retail price includes a markup from the moment the product goes live. You can review and adjust this margin in your Import List before or after uploading.
You can set pricing rules in your Import List before uploading products. Options include:
Fixed markup — add a set amount on top of the product cost
Percentage margin — e.g. set a 40% margin across all products in the list
Rounding rules — e.g. round all prices to .99
Once products are in your store, Syncee automatically keeps the prices up to date based on the supplier's cost. If the supplier changes their pricing, Syncee syncs those changes according to your rules.
You can also disable automatic price updates for specific import lists if you prefer to manage pricing manually.
5. Understanding shipping
Syncee does not handle shipping directly. Each supplier manages their own shipping, including costs, delivery times, and destinations.
What you need to know:
Products are shipped directly from the supplier to your customer (dropshipping model).
Shipping costs and delivery times vary by supplier and destination.
You can check a supplier's shipping details directly on their storefront within Syncee — click See shipping details on any product page.
Syncee automatically creates a shipping rate in your Shopify store to help cover supplier shipping costs. Learn more about the automatic shipping rate →
Important: Always verify shipping conditions with the supplier before listing their products, especially for specific regions or express delivery requirements.
6. Understanding taxes
Tax responsibility in dropshipping depends on your location, your customer's location, and the supplier's location.
Key points:
Syncee does not calculate or collect taxes on your behalf.
You are responsible for collecting and remitting any applicable sales tax, VAT, or import duties based on your jurisdiction.
Supplier invoices may or may not include VAT depending on the supplier's country and registration.
When you pay a supplier for an order through Syncee, the checkout summary shows the product cost, applicable shipping fee, and VAT (where applicable).
We recommend consulting a tax advisor or your local tax authority for guidance specific to your business and markets.
7. Managing and paying for orders
When a customer places an order in your Shopify store, it is automatically synchronized to Syncee. You do not need to manually forward orders to the supplier.
Here is how the order flow works:
A customer places an order in your Shopify store.
The order appears automatically in the Orders menu of the Syncee app.
You pay for the order in Syncee — directly to the supplier — using PayPal or a credit/debit card.
Once payment is confirmed, the order is automatically forwarded to the supplier for fulfillment.
The supplier ships the order and provides tracking information.
Syncee syncs the tracking details and fulfillment status back to your Shopify store. The order is marked as fulfilled in Shopify, and Shopify — based on your store's notification settings — sends the shipping confirmation email to your customer automatically.
Note: Syncee does not send any emails to your customers directly. All customer-facing notifications (order confirmation, shipping confirmation, tracking) are handled by Shopify, based on your store's email notification settings.
Important: You collect payment from your customer through your Shopify store. You then separately pay the supplier for the product cost + shipping through Syncee. The difference between what your customer paid and what you pay the supplier is your profit.
You can also access the payment page directly from your Shopify admin. On any order that contains Syncee products, open the order and click More actions — you will see a Syncee order details option. This takes you straight to that order inside the Syncee app, where you can review and pay for it without navigating away from Shopify.
You can pay for multiple orders from the same supplier in a single bulk checkout, which is useful when you have several pending orders.
Suppliers accept payments in the currency they have configured — this may be USD, EUR, GBP, CAD, AUD, or HUF. You pay in the supplier's chosen currency.
Once an order is paid and forwarded, you cannot modify it within Syncee. If changes are needed (e.g. address corrections), contact the supplier directly as soon as possible.
Need help?
If you have questions at any point, you can reach the Syncee support team via the in-app chat or by emailing support@syncee.com.