Quick feedback is crucial if you want to have a great relationship with your retail clients. If they have any questions about your products, orders, or there is any issue, giving a reply in a few hours, or a maximum of 2 days is important! They can contact you via Syncee’s in-app retailer-supplier chat, via regular email, social media or phone.

We do not spam you. When you receive an email from Syncee we send it because we have important questions for you.

Do you have the pre-approval process set in Syncee? Do you let only those retailers sell your products who you approve? In this case, please change the new retailers’ status (approved/rejected) in 2 days at the most.

If you have the Auto Order set in Syncee the order data and payment will be synchronized to your store admin from the retailer. Please fulfill these orders in a short time. If you are a supplier without the Auto Order set, retailers will go to your website to place the orders.

We suggest not to start modifying your task in Syncee yourself if you want to change which products should be listed. Let us know about it, we are happy to help for a smooth run!

Let us know if you wish to change the amount of discount you provide retailers from your store prices. We ask you to do so because further settings may be required, or significant changes would cause inconvenience for some retailers.