Keep in mind that only the store owner can cancel a subscription.
1. If you receive your invoice directly from our app in Syncee.com:
By changing your subscription to the Starter Plan
Log into your Syncee account
Click on the “Retailer Center” button
Click on the “Billing” button
The Subscriptions page will open
Below the paid plans, you will find the Free plan and a “Cancel subscription” button.
Please note that each store requires a separate subscription plan with us, so if you have two - or more - stores, always be sure you cancel the plan of the right store.
2. If you receive your invoice through Shopify:
There are two ways to cancel your Syncee subscription anytime in Shopify.
A. By uninstalling Syncee Premium Dropshipping Shopify app:
Log into your Shopify store's admin page
Go to the Apps section and find Syncee Premium Dropshipping
Click on the Uninstall option
B. By switching to the Free plan
Log into your Shopify store's admin page
Go to the Apps section and find Syncee Premium Dropshipping
Inside the Syncee app, open the Billing menu
Select the Free plan and press the Cancel subscription button
Important: Canceling your subscription does not remove charges that have already been generated for your current billing cycle. Shopify processes your payments based on your store’s billing cycle, which may differ from the start date of your Syncee subscription.
For example if you subscribe on of the monthly plan in Syncee:
12 June 2025: 3-day trial starts
15 June – 15 July 2025: First charge applies, $1 promotional subscription
From 15 July 2025: Full price of the selected plan applies
If your Shopify store’s billing date is 20 July 2025, Shopify will charge you on that date for the period 15 July – 14 August 2025, even if you cancel your subscription on 16 July. You will still have access to Syncee until 14 August 2025, and no further charges will be applied afterwards.
Should you have any questions or need any assistance, let us know via the in-app chat or e-mail at support@syncee.com, and we will be more than happy to assist!