Upon receiving an order for an item sourced from Syncee, a "Request Fulfillment" button will become visible.

Clicking this button will initially display a declined request. This is because payment for Syncee orders must be processed within your Syncee account to be forwarded to the supplier.

Please note that this declined status does not indicate supplier rejection. Your order will proceed to the supplier for processing and subsequent shipment to the designated shipping address.

Once the supplier processes your order, Syncee will update the system with the necessary tracking information and reflect the fulfillment status accordingly.
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Should you have any questions or need any assistance, let us know via the in-app chat or e-mail at support@syncee.com.