Upon receiving an order for an item sourced from Syncee, a "Request Fulfillment" button will become visible.
Clicking this button will initially display it as on hold with the following message: "Order is on hold. Either the supplier has not fulfilled it yet, or you need to pay the order to your supplier in the Syncee app to start fulfillment. After you paid the order in Syncee and the supplier shipped the order, the status will change to fulfilled."
Please note that with this on hold status, the Syncee orders must be processed within your Syncee account to be forwarded to the supplier. Your order will be processed by the supplier and subsequently shipped to the designated shipping address.
Once the supplier processes your order, Syncee will update the system with the necessary tracking information and reflect the fulfillment status accordingly.
Should you have any questions or need any assistance, let us know via the in-app chat or e-mail at support@syncee.com.