You can configure automatic order payments directly on syncee.com, regardless of which ecommerce platform you use.
Once configured, this feature allows Syncee to pay for orders automatically using the payment method added to your Syncee account.
We recommend paying for your first order manually before enabling automatic payment. This helps you understand the complete ordering process, review product and shipping costs, and see how payment and fulfillment work. Once you are familiar with the process, you can add your payment method and automate future order payments.
Recommended setup for getting started
Review and pay for your first order manually in Syncee.
Check the order details, product costs, shipping costs, and payment process.
Complete your billing information under Settings > Order settings.
Add a debit or credit card under Settings > Payment settings, using Debit card or Credit card powered by Stripe.
Return to Order settings and configure Automatic order payment settings.
Both your billing details and a debit or credit card added through Stripe are required to enable automatic order payments.
Where can I find these settings?
Log in to your account on syncee.com.
In the left-hand menu, under My Account, click Settings.
Open the Order settings tab.
On this page, you can enter your order billing and shipping information and access Automatic order payment settings.
To add the required payment method, use the Payment settings tab.
Complete your billing information
In Settings > Order settings, find the Order billing information section.
Enter the following required details:
First name
Last name
Country
Address 1
City
ZIP / Postal code
You can also provide:
Address 2, if you need to include additional address details.
Company name, if applicable.
Complete the relevant Order shipping information fields further down the page, then click Save shipping and billing to save your details.
For wholesale orders, suppliers use the shipping and billing information you provide on this page to manage and ship your orders.
If your billing information is missing, automatic order payment settings remain disabled. A notice will ask you to add your billing details.
Add the required payment method
To use automatic order payments, you must add a debit or credit card through Stripe.
Open Settings.
Select the Payment settings tab.
Find Debit card or Credit card powered by Stripe.
Click Add next to this option.
Follow the instructions to add your card.
You can also start this process by clicking Add payment method in the Automatic order payment settings section.
Although a PayPal account option is also available, a PayPal account alone does not meet the requirement for enabling automatic order payments. You need to add a debit or credit card through Debit card or Credit card powered by Stripe.
Configure automatic order payments
After saving your billing details and adding the required payment method:
Return to Settings > Order settings.
Find Automatic order payment settings.
Open the settings and complete the automatic payment setup.
Adding a card does not automatically enable automatic order payments. You must also configure the feature in the order settings.
Why are automatic order payment settings disabled?
Check the notices displayed in the Automatic order payment settings section.
You may need to:
Add a payment method: Add a debit or credit card through Stripe in Payment settings.
Add your billing details: Complete and save your billing information in Order settings.
If the page displays You haven’t connected any stores yet, open the My Shops tab or click Connect store to add your store.
Customer payments and supplier payments
Your customer’s payment to your store and your payment to the supplier are separate transactions.
Automatic order payment automates your payment for the supplier’s order through Syncee. It does not collect payment from your customer.
What about Alibaba orders?
Alibaba orders must still be paid for on Alibaba. Automatically sending or synchronizing an order to Alibaba does not pay for it, and Syncee’s automatic order payment feature does not replace this step.
Need help?
If you have questions about automatic order payments, billing information, or adding a payment method, contact us through the in-app chat or email support@syncee.co.