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How to manage reviews as a supplier?
Fruzsina Hornyak avatar
Written by Fruzsina Hornyak
Updated over a week ago

In this article, we guide you through the process of checking and managing the reviews retailers leave about you on Syncee as a supplier. Engaging with reviews is a key part of building trust and demonstrating excellent customer service to potential partners.

Managing reviews on Syncee

  1. Log in to your Syncee account and navigate to the Supplier Center hub by clicking on your initials at the top of the page

    1. if you use Syncee on Shopify this step is not necessary

  2. Go to the Retailers menu and select the Reviews tab

    1. here you can find the list of the reviews left by retailers

  3. To respond to the reviews click on the Write reply button

    1. if you replied already, you can check your response by clicking on the Show reply button

Keep in mind!

  • Both the retailer’s review and your reply are visible on your Syncee storefront, offering full transparency to potential retail partners.

  • By actively managing and responding to reviews, you maintain a positive presence on Syncee. This not only strengthens your relationships with current retailers but also builds trust with potential partners.

Should you have any questions or need any assistance, let us know via the in-app chat or e-mail at suppliers@syncee.com.

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